Your buyers tend to be more mistrustful, time poor and have a greater expectation than they did in the past. With increasing expectations it's hardly surprising that to ensure they are satisfied is a great deal more challenging than before.
Engage with and truly understand your customers with HubSpot Service Hub
Service Hub Onboarding
A real story of great expectations
It’s not just about the game it’s the way it’s… Set-up
HubSpot Service Hub comes with the specialist tools needed to truly understand your customers and engage with them. It helps you eradicate many of the obstacles you might face, but to achieve that it should be set up correctly.
Setting up Service Hub and developing a strategy need not be overly complex
There's much to take into account when setting up and building a strategy for your service Hub. From understanding what you wish to accomplish from it, understanding your audiences existing needs and challenges, to the practical things such as setting up a support ticketing system, your knowledge base, reporting and a lot more. Real Inbound understand the challenges that you may possibly be experiencing and so we've put together an extensive kick-off plan for the service hub that considers every aspect.
Things to think about when developing your service strategy?
- The existing challenges and obstacles
- Your processes
- Team objectives
- How the various parts of your business work together with the service team
- The typical FAQs, problems and questions your customers ask
What needs to be included in the set up?
Much of this will be determined by the strategy that is established but here are a few of these points that's usually set-up:
- Ticketing system
- Unified inbox
- Knowledge base
- Internal notifications - forwarded to relevant teams/ individuals
- Appropriate workflows
- Reporting Dashboards
- Categorisations of tickets
- Team email
- Live Chat
- Social streams
What some of our clients say
Deliver value, build trust, and connect with your customers
If you would like to genuinely understand your customers and satisfy all their demands, improve retention and assist them to locate precisely what they are searching for, take a peek at our pricing guide.